Touch of Strand Terms & Conditions

Last Updated: December 2025

Welcome to Touch of Strand. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of any products from Touch of Strand (“we,” “us,” or “our”).

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.

1. Use of Our Website

You agree to use our website for lawful purposes only and in a manner that does not violate any applicable laws, regulations, or third-party rights. You may not:

  • Use the website for fraudulent or unauthorized purposes

  • Interfere with the website’s security or functionality

  • Attempt to gain unauthorized access to any systems or data

We reserve the right to restrict or terminate access to our website at any time for violations of these Terms.

2. Product Information & Availability

We make every effort to accurately display product descriptions, pricing, and images. However:

  • Colors and textures may vary slightly due to screen settings

  • Product availability is not guaranteed

  • We reserve the right to modify or discontinue products at any time without notice

All prices are listed in U.S. dollars unless otherwise stated.

3. Orders & Payment

By placing an order, you represent that:

  • You are legally authorized to use the payment method provided

  • All information submitted is accurate and complete

Payment is processed securely through third-party payment providers. Touch of Strand does not store or have access to your full payment details.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Suspected fraud

  • Incorrect pricing or product information

  • Inventory limitations

If an order is canceled after payment is processed, a refund will be issued to the original payment method.

4. Shipping & Delivery

Shipping timelines provided at checkout are estimates and not guaranteed. Touch of Strand is not responsible for:

  • Delays caused by carriers

  • Lost or stolen packages after confirmed delivery

  • Incorrect shipping information provided by the customer

Risk of loss transfers to you once the order is delivered to the carrier.

5. Returns & Refunds

All returns and refunds are governed by our Return Policy, which is incorporated into these Terms by reference.

Key highlights:

  • Returns are accepted within 14 days of purchase

  • Products must be unopened and in original packaging

  • Opened products are non-refundable and non-exchangeable for hygienic reasons

  • Customers are responsible for return shipping and tracking

Please review our full Return Policy before making a purchase.

6. Hygiene & Product Safety Acknowledgment

Due to the hygienic nature of hair extension products:

  • All sales are final once the vacuum seal is opened

  • No exceptions will be made

By purchasing from Touch of Strand, you acknowledge and accept these hygiene and safety requirements.

7. Intellectual Property

All content on this website, including text, images, logos, product names, graphics, and design, is the property of Touch of Strand and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

8. User Submissions & Reviews

If you submit reviews, testimonials, images, or other content:

  • You grant Touch of Strand a non-exclusive, royalty-free right to use, display, and distribute the content for marketing and promotional purposes

  • You confirm that your submission does not violate any third-party rights

We reserve the right to remove content that is inappropriate, misleading, or offensive.

9. Disclaimer of Warranties

All products and services are provided “as is” and “as available,” without warranties of any kind, either express or implied, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

Results from using our products may vary based on individual use and care.

10. Limitation of Liability

To the fullest extent permitted by law, Touch of Strand shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or misuse of our products

  • Website access or interruptions

  • Delayed or failed deliveries

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. California Residents

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in California, and you consent to their jurisdiction.

California residents may have additional rights under applicable consumer protection laws.

12. Indemnification

You agree to indemnify and hold harmless Touch of Strand from any claims, damages, losses, or expenses arising from:

  • Your use of the website

  • Violation of these Terms

  • Infringement of third-party rights

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the revised Terms.

14. Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

Touch of Strand
Email: hello@touchofstrand.com
Mailing Address:
28241 Crown Valley Parkway, Suite F231
Laguna Niguel, CA 92677